It is a reloadable prepaid card that holds foreign currency. It provides easy access to your own funds in up to six currencies using the one card. You can use Travel Money wherever MasterCard® is accepted – ATMs, shops, restaurants, online and over-the-phone at millions of locations worldwide.
The Travel Money Card allows you to lock in the exchange rate when you purchase the card and get a more secure and convenient way to access your money overseas.
Both traveller’s cheques and the Travel Money Card let you lock in an exchange rate at the time of purchase. Unlike traveller’s cheques, you don’t need to visit a foreign exchange bureau or bank to access your money. Travel Money Cards are also PIN-protected, and the website and SMS alerts help you monitor your spending.
You will be charged a flat ATM fee in the currency of the country you are in. Refer to the Travel Money PDS for further information. Please note that some ATM operators may charge an additional fee for using their ATM, and that this additional fee or amount of the fee may not be disclosed when you withdraw money from their ATM.
Yes, AUD 25,000 (or foreign currency equivalent) is the maximum amount you can have on your card at any one time. The minimum load amount is AUD 200 (or foreign currency equivalent). There are no limits on how many times you reload your card, but you cannot load more than AUD 50,000 (or foreign currency equivalent) on prepaid cards issued by us in any 12 month period. The foreign currency equivalent will be determined at the time the transaction occurs.
If the value of the purchase exceeds the remaining balance of a currency, another currency on the card (if applicable) will be used. The sum total of currencies cannot be used for one transaction. If there is insufficient balance in any one currency, the transaction will be declined.
Yes, you can use your card for any electronic transaction anywhere in the world. If you use your card at an ATM or for a purchase in a currency different to that loaded on your card, the amount will be converted from a currency that is on your card and a cross-currency conversion fee will apply.
Yes, your funds are protected by PIN and MasterCard’s Zero Liability, which means you won’t be liable for an unauthorised transaction provided you comply with the Travel Money Conditions of Use. You should take the usual precautions to protect your PIN, including not choosing a PIN that is easily guessed, and not disclosing it to another person.
Yes, if you would like to convert one currency into another currency, simply call the Travel Money Customer Service Centre on 1300 660 700 (or +61 1300 660 700 when overseas) and they can process the currency conversion.
The card is ‘smart’ – that is, it will automatically use the currency of the transaction if it is loaded on your card. If it is not loaded on your card, the first available currency (according to the currency order), will be used. See ‘Managing your Travel Money Card’ for further information.
If you have more than one currency on your Travel Money Card, a currency order applies. The default order is United States Dollars, Euros, Great British Pounds, Australian Dollars, New Zealand Dollars, and Canadian Dollars. If you have two currencies on your card, for example United States Dollars and Great British Pounds, the default order that applies is United States Dollars then Great British Pounds.
You can easily reload your card in any Commonwealth Bank branch in Australia or via BPAY. A 1% reload fee applies.
To reload via BPAY from your bank’s phone or internet banking facility, use biller reference code 113167 and your 16-digit card number as the customer reference number.
If you reload via BPAY and you have more than one currency on your card, the amount will be applied to the currency on your card that is highest in the currency order. For example, you wish to load Canadian Dollars, you must change the currency order so Canadian Dollars is first. To check or change the order, simply log-on to the Travel Money website or call the Travel Money Customer Service Centre on 1300 660 700 (or +61 1300 660 700 when overseas).
If you have provided a mobile phone number, you will receive complimentary notification by SMS that your account has been loaded and/or reloaded. You can also choose to receive SMS alerts on your weekly or monthly balance, or when your balance reaches a certain amount (as set by you). This enables you to monitor your Travel Money Card balance. To set up SMS alerts, simply log-on to the Travel Money website.
A balance alert fee will be deducted from the first or sole currency listed on your card (see ‘What is the default currency order?’ for further information).
Please notify us immediately by calling 1300 660 700 (or +61 1300 660 700 when overseas, 24/7 if your card or PIN has been lost, stolen or used by another person. The lost or stolen card will be blocked, and you can continue to safely use your back-up card.
If both cards are lost or stolen, we can arrange an Emergency Cash Advance to forward funds to you anywhere in the world via the MasterCard network. You may also purchase replacement cards. Refer to the Travel Money PDS for further information.
If you suspect an error in your transaction history, you can lodge a dispute form. This form is available on the Travel Money website. Please lodge this within 90 days of the queried transaction; after this date our ability to obtain any refund is restricted.